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Communications Manager

Posted May 6, 2021

The Times Square EDITION
New York, NY
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About This Job

JOB SUMMARY

Responsible for developing communications content and input from various channels, to include by not-limited to: website, email marketing, social channels, and advertising. Develops on-property brochures, mobile app specific content, push messages to guests, on-property offers and other hotel/destination content featured in the mobile applications. Hosts, coordinates, and supports on-site media visits, and on-site photo shoots. Creates and executes innovative publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its restaurants, Spa, and services.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the communications, ecommerce, sales and marketing or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Communications, or related major; 2 years experience in the communications, ecommerce, sales and marketing or professional area.

CORE WORK ACTIVITIES

Achieving Communications Goals

• Develops annual Communications plan in tandem with Director, Sales & Marketing which is to serve as an integral part of the hotel’s marketing plan.

• Acts as a local area knowledge expert for the hotel and the destination.

• Provides on-property support to Field Marketing, Field Ecommerce and Market Director of Public Relations in coordination with Director of Sales and Marketing (DOSM), and other management staff.

• Creates and executes innovative publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its restaurants, Spa, services. Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise.

• Reviews content to ensure that all hotel promotions are in keeping with the brand image and reflect the highest level of professionalism in content and presentation.

• Responds to daily newsroom enquiries, and daily local media enquiries.

Leading Communications Teams

• Makes decisions, including employees/team and commits to a course of action with available information.

• Addresses conflict in a timely manner.

• Directs and assists the General Manager with all Crisis Communications as it pertains to the media and external/internal guests during any hotel emergency or safety situation.

• Acts as an advisory to management by tracking public attitudes and making General Manager aware of the possible consequences of prospective decisions.

Building Successful Relationships

• Balances the interest of one’s own group with the interests of the organization.

• Uses team member diversity to its fullest extent to achieve business success.

• Encourages others to share their points of view even if different from his/her own.

• Shares relevant information to help others understand and support business objectives.

• Uses technology effectively to communicate and influence throughout the organization.

• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

• Communicates with Corporate Team and Field/Marketing leaders in the region on a regular basis, keep them abreast of news and mutually-beneficial opportunities.

• Maintains professional relationships with local media and gains cooperation and respect to earn a reputation as a source of reliable, newsworthy information.

Conducting Communication Activities that Achieve Department Goals

• Analyzes monthly reports and data pertaining to hotels digital performance.

• Develops communication content and input for various channels to include, but not limited to: website, email marketing, social channels, advertising.

• Manages property website content and quality.

• Coordinates with Field eCommerce manager and guide on the hotels priorities for paid search and Search Engine Optimization (SEO).

• Develops on-property brochures, mobile app specific content, push messages to guests, on-property offers and other hotel/destination content featured in the mobile applications.

• Hosts, coordinates, and supports on-site media visits, and on-site photo shoots.

• Seeks out others for information, support, guidance and assistance.

• Establishes and builds agreement among team/department members for resource requirements, timeliness and measures of success.

• Develops and uses systems to organize and keep track of target media list, quarterly focus goals and clip successes.

• Controls property website content and quality.

• Maximizes opportunities for publicity in local media through careful research of media requirements.

• Guides departments on proper use of corporate identity on printed, promotional and display materials.

• Maintains contact with the regional office; files monthly reports.

• Informs team of planned events and developments that could be of Communications value.

• Produces and distributes a minimum of one local media release per month.

• Reviews content to ensure that media kits and other Public Relations related material originating from hotel is appropriate, error-free and complements the brand, thereby enhancing Mystique.

• Manages an effective traditional and social local media data base.

• Seeks approval for, and upload image files onto Digital Assets (for e.g., photos, slides, and digital) of the hotel and personnel.

Conducting Human Resources Activities

• Seeks approval for, and upload image files onto Digital Assets (for e.g., photos, slides, and digital) of the hotel and personnel.

• Supports interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies.

• Hires the best people available from inside and outside the brand.

• Hires for talent, diversity and balance of skills.

• Gives timely and specific performance feedback to employees; holds bi-annual reviews.

• Discusses problems immediately with others before they are forgotten or get out of control.

Additional Responsibilities

• Discusses problems immediately with others before they are forgotten or get out of control.

• Acts independently to improve and increase skills and knowledge.

• Supports the hotel’s business objectives by designing and executing relevant press trips and individual visits.

• Evaluates the success of communications efforts on a regular basis using the guidelines that were agreed-upon from the start.

• Demonstrates an awareness of personal strengths and areas for professional improvement.

• Shares learning’s, innovations, and best practices with others.

• Demonstrates a willingness to learn from others.

• Uses current best methodologies to manage smaller scale projects.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Times Square EDITION

701 7th Avenue
New York, NY 10036

(212) 398-7017

452 Room Hotel

www.marriott.com

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Manhattan's newest luxury destination has arrived with The Times Square EDITION. Merging the timeless aesthetic of Ian Schrager and the bold buzz of New York City, The Times Square EDITION dazzles guests with curated amenities. An oasis above the bustle, The Times Square EDITION features guest rooms and suites with designer bedding, complimentary high-speed Wi-Fi and modern design details. Indulge in Times Square's first fine dining experience at 701West, helmed by Michelin-starred Chef John Fraser. Explore The Terrace and Outdoor Gardens, which offers sophisticated all-day dining and a wraparaound outdoor terrace overlooking Times Square. Revel in Paradise Club, a modern-day nightlife venue with weekly entertainment programming. Health enthusiasts are welcome here, too — we offer a state-of-the-art fitness center, personal training sessions and an open-air wellness deck. Discover it all at The Times Square EDITION.