Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents. Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training. Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post, hotel alarm patrol, and traffic control. Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order. Prepare incident, accident, and other reports that may be required at a specific post assignment. Conduct safety inspections. Conduct employee parcel inspections, identification verification, and enforce company policies and procedures. Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing greater than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.