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Front Desk - Guest Experience

Posted May 13, 2021

Sheraton New Orleans Hotel
New Orleans, LA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton New Orleans Hotel

500 Canal Street
New Orleans, LA 70130

(504) 525-2500

750 Room Hotel

www.marriott.com

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Location, Location, Location

New Orleans is known for unforgettable dining, intoxicating live music, Old World charm and good time living. And Sheraton New Orleans Hotel is at the heart of it all. Connect with the sights, sounds and flavors, and let the good times roll.

Work, Relax, Connect

Sample regional cuisine at Roux Bistro or enjoy a cocktail at the enchanting Pelican Bar. Then stop by our state-of-the-art fitness center or outdoor pool. We also offer a business center and 105,700 sq ft, a total of 53 rooms, of flexible meeting space.

Contemporary Comfort

Our 1,110 non-smoking guest rooms, including 53 suites, reflect New Orleans charm and many have views of the Mississippi River or French Quarter. The warm décor is anchored by the supremely comfortable Sheraton Sweet Sleeper™ Bed and accented in inviting hues.