Search 17,513 current hospitality jobs

Front Desk Supervisor

Posted March 26, 2021

Renaissance Des Moines Savery Hotel
Des Moines, IA
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

Renaissance Des Moines Savery Hotel

401 Locust Street
Des Moines, IA 50309

(515) 244-2151

209 Room Hotel

www.marriott.com

Follow us:

Our Hotel 

Listed on the National Register of Historic Places, the Renaissance Savery Hotel stands as an elegant architectural landmark in the heart of downtown Des Moines. A modern touch is being added to the space with time valued accents to acknowledge the history of the building. Recently renovated hotel including a full transformation of the guest rooms and reconfiguration of the bathrooms.  The event space got a full facelift as well as the new restaurant addition, Scopri.  The Club Lounge has been expanded to accommodate our guests with state-of-the-art equipment.