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Night Auditor

Posted May 15, 2021

Staybridge Suites Fairfield Napa Valley Area
Fairfield, CA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Staybridge Suites Fairfield Napa Valley Area

4775 Business Center Drive
Fairfield, CA 94534

(707) 863-0900

82 Room Extended Stay

www.ihg.com

Our Hotel

Experience the charm and hospitality of Staybridge Suites Fairfield/Napa Valley, an extended-stay all-suite hotel. 

Located between San Francisco and Sacramento, the hotel is just minutes from Napa Valley Wine Country. Other area attractions include Six Flags Discovery Kingdom, Infinion Raceway, and the Budweiser Tour at Anheuser Busch. Corporate travelers will enjoy easy access to companies such as Kiewit, Johnson and Johnson, Copart, Papyrus, Jelly Belly, Travis Air Force Base and Boeing.

Retreat to superior accommodations that include complimentary amenities such as a daily hot breakfast buffet, evening Social reception with beer and wine on tap, Mondays through Wednesdays 5:30pm to 7:30pm. Open 24/7 is our fitness center, business center with fax and copy services and laundry facilities; all complimentary to guests. Our spacious suites have fully equipped kitchens with refrigerator, microwave, stovetop, and dishwasher.