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Guest Service Representative- Front Desk Agent

Posted May 15, 2021

Holiday Inn Louisville Airport - Fair/Expo
Louisville, KY
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Holiday Inn Louisville Airport - Fair/Expo

447 Farmington Avenue
Louisville, KY 40209

(502) 637-4500

106 Room Hotel

www.ihg.com

Our Hotel

Government rate includes breakfast! New shuttle hours! Welcome to the Holiday Inn Airport Fair Expo! Located blocks from Churchill Downs we are the premier property for all things Kentucky Derby, Oaks and a local favorite Thurby! Walking distance to Churchill Downs, Papa Johns Cardinal Stadium and Kentucky Kingdom. Conveniently located 1.3 miles from Louisville International Airport with easy access to interstates 65 and 264; we are the go to property for University of Louisville and business travelers looking for a break from the construction and parking prices downtown!