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Front Desk Agent Part-Time

Posted April 17, 2021

Renaissance Providence Downtown Hotel
Providence, RI
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About This Job

Looking for Part-Time Front Desk Agent at the Renaissance Providence!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Part-Time Benefits Available!

  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Renaissance Providence Downtown Hotel

5 Avenue of the Arts
Providence, RI 02903

(401) 919-5000

272 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Our building, once a Masonic Temple dating back to the 1920s, offers a unique blend of historic architecture and modern amenities. Travelers will delight in easy access to Brown University, Providence College and the Providence Performing Arts Center. When guests are ready to retire, they can unwind in upscale rooms and suites. We offer sophisticated décor, complimentary Wi-Fi and flat-screen TVs for ultimate relaxation. Guests can order a meal to their door with our convenient room service, or enjoy a meal at Public Kitchen & Bar, serving delicious American cuisine and refreshing cocktails. Guests who need to host an event can utilize our nine sleek venues, catering options and planning services. We can accommodate business conventions and social celebrations of up to 500. Active travelers can enjoy a heart-pumping workout in our 24-hour fitness center.