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Housekeeping Manager

Posted April 19, 2021

Hampton Inn Austin-North @ I-35 & Hwy 183
Austin, TX
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About This Job

Overview

The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Check equipment to ensure that it is in working order.
  • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Order and purchase equipment and supplies and Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
  • Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
  • Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the department.
  • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, and furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Supervise in-house services such as laundries, dry cleaning, and/or valet services.
  • Advise the front office of rooms ready for occupancy.
  • Perform financial tasks such as estimating costs, and preparing and managing budgets.
  • Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Qualifications

Education and Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent.
  • 5 plus years of experience in Housekeeping Management.
  • Basic computer skills needed. Familiarity with Microsoft Office preferred.
  • Experience with hotel information systems preferred. 

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Hampton Inn Austin-North @ I-35 & Hwy 183

7619 I-35 North
Austin, TX 78752

(512) 452-3300

121 Room Hotel

www.hilton.com

At a Glance

Unwind and relax at Hampton Inn Austin North @ I-35 and Hwy 183, set just minutes from North Austin area businesses, attractions, and the University of Texas-Austin campus. Visit the pink granite Texas State Capitol Building or explore the live music scene on Sixth Street, Austin’s entertainment district. Sports fans can join Longhorn fans for University of Texas football. Tour the LBJ Library or spend an afternoon at Lady Bird Hike and Bike Trail.

Lounge in a warm, inviting guest room in our North Austin Hotel, with a choice of amenities including free WiFi and a 32-inch LCD HD TV. Feel refreshed after a great night’s sleep in a clean and fresh Hampton bed. Catch up with work at the large work desk or a convenient lap desk. Choose a King Study Suite and experience extra comfort with a spacious living area featuring a sleeper sofa. Start your day right with Hampton’s free hot breakfast, or if you’re in a hurry grab a free Hampton’s On the Run™ Breakfast Bag, available Monday to Friday.

Plunge into the refreshing hotel pool or recharge with an invigorating workout in the modern fitness center. Set close to a number of businesses, this North Austin hotel boasts a versatile function room. Host a meeting or event for up to 50 guests, stay connected in the business center or unwind with free tea and coffee throughout the day in the cozy lobby lounge.