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Guest Service Supervisor

Posted March 26, 2021

Graduate Seattle
Seattle, WA
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About This Job

Graduate Hotels®, is seeking a Guest Service Supervisorto join Graduate Seattleand its wonderful team of hospitality enthusiasts.    

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

JOB DUTIES AND RESPONSIBILITIES 

  • Monitors daily status of rooms, rates, discount rates and packages 

  • Maintains current list of available rooms for walk situations  

  • Coordinates blocking of rooms for groups 

  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 

  • Communicates hotel’s unique design elements for effective storytelling 

  • Reviews guest satisfaction results and property audits to identify areas of improvement 

  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue 

  • Solicits employee feedback and utilizes an “open door” policy  

  • Ensures staff communicates effectively with other hotel departments 

  • Maintains productive relationship with Valet Parking provider 

  • Ensures prompt and courteous service to guests 

  • Pre-registers guests according to standards 

  • Monitors/maintains employee schedule 

  • Monitors and ensures VIP arrivals are executed to highest standard 

  • Keeps track of rooms to ensure accurate status and readiness for check-in 

  • Interacts positively and professionally with guests to resolve issues 

  • Other duties as assigned.  

EDUCATION AND EXPERIENCE

  • Front Desk operations experience 

  • High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations  

  • Basic math skills  

  • Ability to communicate effectively verbally and in writing  

  • Ability to exceed expectations of guests and team members  

  • Excellent time management skills  

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

*Graduate Hotels is an Equal Opportunity Employer. 

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About this Employer

Graduate Seattle

4507 Brooklyn Avenue
Seattle, WA 98105

(206) 634-2000

154 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Seattle  is more than just a place to lay your head. While you’re with us, climb up to the rooftop bar, Mountaineering Club for the best views of the city and take a bite of  our famous breakfast sandos at Poindexter Coffee. We’re the perfect spot for Huskies – and their dogs! Pets stay free at Graduate Hotels.

Our historic 1930s Art Deco digs, just a ten-minute stroll to UW’s campus, sits proudly in Seattle’s University District. Purple pride runs deep in the lush lobby, inviting Huskies past and present. Over 36 feet of plaidly clad sofas ease up to a communal coffee table warmly perched fireside. An installation of seashell mobiles dances above, an amped up wall invites conversation and jewel toned rooms wink at our storied past. High above, our scenic rooftop bar serves up hues and mountain views of the inspired landscape.

For groups of two to 200, Graduate Seattle has the right-size ballroom, boardroom or breakout room for your event. Let us host your Seattle wedding, U-Dub meet-up or business meeting. Our creative events and culinary teams will work with you to customize a memorable experience that perfectly suits your gathering.