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Front Desk Agent Part-Time

Posted March 18, 2021

Hyatt Regency Atlanta Perimeter at Villa Christina
Atlanta, GA
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About This Job

About Us

Nestled into Perimeter Summit and surrounded by ultra-chic neighborhoods like Buckhead and Brookhaven, Hyatt Regency Atlanta Perimeter at Villa Christina, a lavish urban hotel with the comfort and sophistication of a resort, with 182 guest rooms and over 13,000 square feet of meeting space is one of the newest hotels to join the PHG Family. Find out today what a career at the Hyatt Regency Atlanta Perimeter at Villa Christina with Pyramid Hotel Group can mean for you!

Description

We are looking for friendly and motivated hospitality professionals to join our Four Diamond hotel!  We offer competitive pay and a full benefits package, including health/dental/vision insurance, paid time off, and paid holidays.  Front Desk Hosts also qualify for a number of customer service based CASH incentives in addition to the hourly pay.  This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!  

Purpose:  Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Group and Hyatt's high standards of quality.

Essential Duties:

  • Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service
  • Check guests in and out, following hotel protocols and obtaining method of payment per standards
  • Provide guests with information regarding the hotel, outlets, amenities, and area 
  • Respond to guest calls and requests.  Employ problem resolution strategies and service recovery in the event of guest complaints. 
  • Answer phones in a courteous manner and assist guests with any inquiries
  • Utilize hotel software and PMS to record guest information in an accurate manner 
  • Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety 
  • Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues
  • All other duties as assigned by management 

Other:

  • Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
  • Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Basic mathematical skills
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Experience with Opera PMS and/or Colleague Advantage is a plus but not required. 

Requirements

Education: 

High school diploma preferred.

Experience: 

Prior Front Office experience at a full-service hotel is preferred.  Prior experience with Opera PMS and/or Colleague Advantage is preferred but not required.  

Grooming:  

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other: 

Applicants with additional language skills preferred.

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About this Employer

Hyatt Regency Atlanta Perimeter at Villa Christina

4000 Summit Boulevard
Atlanta, GA 30319

(678) 539-1234

182 Room Hotel

www.hyatt.com

Managed By

Our Hotel

Nestled into Perimeter Summit and surrounded by ultra-chic neighborhoods like Buckhead and Brookhaven, Hyatt Regency Atlanta Perimeter at Villa Christina is a lavish urban hotel with the comfort and sophistication of a resort. Settle into spacious, suite-inspired guest rooms, relax by the rooftop pool and capitalize on our Dunwoody location near local companies and corporate headquarters in Atlanta. Our shopping, dining and entertainment are some of the best in the country.

What Makes a Seamless Stay:
  • AAA 4-Diamond status:  The distinction of earning the AAA 4-Diamond award since inception of the hotel in 2014
  • Opulent event and wedding space: Grand Ballrooms and gracious boardrooms make up our elegant armada of 14 function rooms, totaling 17,000+ square feet of indoor and outdoor space
  • Built for business travelers: Amenities include but are not limited to complimentary Wi-Fi, complimentary local area ground transportation, a full-service Business Anywhere Center, valet, dry cleaning services and in-room dining
  • Spacious rooms for groups: Enjoy a king-sized Hyatt Grand Bed®, luxury bath amenities with an enlarged shower and sweeping views of the outdoor pool, cityscape or woods
  • A favorite dining destination: Our hotel offers the ultimate food trifecta at Villa Christina, Caffé Christina and The Barrel Room, with in-room dining bringing it all together in your luxury guest room