You're a professional people-person with a vivacious personality, having the confidence to supervise a team. You've worked as a hotel front office agent before.

You're a professional people-person with a vivacious personality, having the confidence to supervise a team. You've worked as a hotel front office agent before. Guests and colleagues are enamored with your excellent hospitality. You make everyone feel welcomed!  You are detailed and analytically-savvy. When no one else is around, you take charge and get the job done!  If these characteristics sound like you, we are looking for you.  We are in search of an experienced FRONT OFFICE SUPERVISOR at the DoubleTree by Hilton Monrovia-Pasadena.

ESSENTIAL JOB FUNCTIONS:

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Supervise front desk agents and workload during shift. Complete shift check-lists as specified.
• Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals.
• Print cashier's report and verify balances. Verify all banks and deposits accordingly.
• Report all activity efficiently during shift change and the appropriate departments.
• Respond to guest questions regarding the hotel. Know the layout of the hotel and the surrounding areas.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with team members and guest/.

PERFORMANCE STANDARDS 

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with DoubleTree by Hilton Team Members. It is essential that you remain professional at all times, and that you treat all guests and team members with courtesy and respect, under all circumstances. Every DoubleTree by Hilton team member is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and team members  is of utmost importance to DoubleTree by Hilton. Every DoubleTree by Hilton team member should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the team member’s supervisor.

QUALIFICATIONS: 

To perform this position successfully, an individual must be able to perform each essential function satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. 

• Will acquire a Criminal Background Check, Drug Testing and E-Verify

Required Experience:

• THIS POSITION REQUIRES 2 YEARS OF EXPERIENCE IN THE HOTEL INDUSTRY.

Required Education

• High school or equivalent

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

TEAM MEMBER CULTURE

Dedicated, satisfied, and engaged team members are the key to our continued success. At the DoubleTree by Hilton Monrovia-Pasadena, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our team members are eligible for our extensive menu of benefit programs.

 DoubleTree by Hilton Monrovia benefits offerings include:

Healthcare insurance and prescription drug coverage

Dental insurance

Vision insurance

Short-/long-term disability insurance

401(K)

Domestic Partner coverage

Paid holidays, vacation, and personal time off

Tuition reimbursement program

Discounted hotel rooms for team members and family

When you think of teams, companies and opportunities there are always some that stand out above all others. That search is why you ended up here with our team. We stand out in our industry because we have belief in the people and the culture. Take that next step in the best part of your career journey by connecting with our hiring team. Don’t look back, as your future is a wonderful journey ahead!