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Guest Experience Specialist Overnight

Posted April 22, 2021

Courtyard by Marriott Houston Northwest
Houston, TX
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard by Marriott Houston Northwest

11050 Louetta Road
Houston, TX 77070

(281) 374-6464

126 Room Hotel

www.marriott.com

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Our Hotel

Our hotel offers easy access to popular area attractions including Sam Houston Race Park, Willowbrook Mall and Vintage Park shopping village. Style and sophistication greet you the moment you step foot in our lobby with plenty of space to dine, relax and connect. The Bistro, our cafe-style eatery in the welcome center, serves healthy and hearty meals for breakfast and dinner in addition Starbucks® beverages and evening cocktails. Our 24-hour Market carries snacks, beverages and various sundries, plus on-the-go meals, making it easy to grab a bite any time of day. Our fitness center is available to help you maintain your exercise routine while traveling. After a workout, take a refreshing swim in our sparkling outdoor pool. When it comes time to retire for the night, retreat to our rooms and suites with luxurious beds, complimentary high-speed Wi-Fi and other modern amenities.