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Guest Service Manager

Posted May 6, 2021

Bulgari Hotel Beijing
Beijing, Chaoyang District, China
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About This Job

Posting Date May 06, 2021 Job Number 21024269 Job Category Rooms & Guest Services Operations Location Bulgari Hotel Beijing, Building 2 Courtyard No. 8 Xinyuan South Road, Beijing, Beijing, China VIEW ON MAP Brand Bulgari Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Bulgari Hotel Beijing

8 Xin Yuan South Road
Beijing, Chaoyang District 100027
China

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Scheduled to open in early 2017, the Bulgari Hotel Beijing will be located in the heart of the Chinese capital’s exclusive Embassy District and near the trendy dining and fashion quarter of Sanlitun.

The Hotel is set against a lively urban landscape and faces the Liangma River. It is conceived as a link between the discerning traveller in search of nature and art, and the sophisticated elite of Beijing.

The Bulgari Hotel Beijing will have 120 rooms and suites - some of the city’s largest guestrooms, but it will also feature the Bulgari signature Bar, il Ristorante, a private park, a large Spa with a 25mt long pool and a spacious ballroom. It will be also flanked by two Office towers and by a contemporary art museum.

The Hotel Building and interiors will be designed by Italian architectural firm Antonio Citterio Patricia Viel and Partners in the contemporary Italian style which characterizes all the Bulgari Hotels and Resorts.