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Front Desk Agent

Posted April 18, 2021

Courtyard by Marriott Delray Beach
Delray Beach, FL
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About This Job

Job Description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

***Join the team today and receive a $250 sign-on bonus!*** You must be employed with the company for a minimum of 60 days to receive this special offer

Performance Expectations:

  1. Assist guests with check in and check out processes.
  2. Coordinate all guest requests. 
  3. Inform guests of hotel services, features and room amenities.
  4. Welcome the guest by name whenever possible.
  5. Follow the hotel’s rate structures, discounts and sell/upsell strategies.
  6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
  7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  8. Cancel room reservations according to policy.
  9. Report any items in need of repair.
  10. Follow all safety procedures while working.

Behavioral Expectations:

  • Be effective and innovative in handling and solving problems in the workplace. 
  • Remain positive and helpful while working in a fast-paced environment.
  • Committed to the success and growth of the company. 
  • Act honorably, even when no one is watching. 
  • Eagerness to grow and/or develop within the company 
  • Passionately provide personalized guest service 

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Requirements

General Requirements:

Able to work weekends

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer and reservation system.

Experience: None. Customer Service or Hospitality experience a plus. 

Education: None

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Employment Opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

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About this Employer

Courtyard by Marriott Delray Beach

135 SE 6th Avenue
Delray Beach, FL 33483

(561) 926-5833

120 Room Hotel

www.marriott.com

Managed By

Our Hotel

Courtyard by Marriott Delray Beach is the newest hotel in bustling downtown Delray Beach, affectionately known as the Village by the Sea. Our beach hotel was designed to satisfy the needs of business and group travelers while also providing the comforts and amenities suited for families and leisure guests in Florida. At the center of it all is The Bistro, your destination for a great breakfast or drinks and dinner during the evening. Enjoy inviting, flexible spaces where guests work or relax with free Wi-Fi throughout our hotel. Plus, amenities such as Delray’s first rooftop pool bar, The Reef Bar and our well-equipped fitness center help you stay refreshed and energized. Nestled just a half a mile from Gold Coast Beach and two blocks south of Atlantic Avenue in the Marina Historic District, our location allows guests to easily access the Delray Beach Tennis Center, Old School Square and the Delray Yacht Cruises.