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Front Desk Agent

Posted October 17, 2021

Aviator Hotel & Suites
Saint Louis, MO
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About This Job

Widewaters Hotels is looking for a fun and enthusiastic Front Office Agent to join our awesome team! We have a fantastic benefits package with very generous PTO policy and no waiting period to use. We offer Health, Dental, Vision insurance starting after only 60 days and a 401K program with a great employer match. Immediately, upon starting you’ll be eligible to participate in our Associate Referral Bonus Program, which puts extra money in your pocket to help us recruit! You’ll also be joining a team of dedicated individuals that truly care about creating memorable moments for our guests. Apply with us today, we’re hiring great team members now!

When you join our team, you will receive a $300 Sign-On Bonus for this position! As our newest team member, you will receive $100 as soon as your 1st paycheck, and the remaining $200 paid out after 90 days of employment with the company. 

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. 

What you will be doing
  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
  • Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
  • Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
  • Register guests in Reservations/PMS and follow proper check-in, check out procedures.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
  • Post charges to individual room or master account.
  • Manage cash/credit transactions and maintain a personal bank.
  • Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Assists others as needed and special projects, as necessary.
Requirements
  • Associates Degree in Hospitality or Travel & Tourism preferred. 
  • A minimum of one (1) year experience in a front office role.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong Guest Service Skills
  • Able to work on PMS software.
  • Able to communicate effectively with guests, management, and co-workers.
  • CPR certification is a plus.
  • Must be able to stand up to 8 hours at a time.
  • Must have a positive attitude at all times.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at Widewaters At a Glance

The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:https://www.aviatorhotelsuites.com/ 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

Aviator Hotel & Suites

6921 South Lindbergh Blvd Street
Saint Louis, MO 63125

(314) 892-3600

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The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.