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Housekeeping Supervisor

Posted March 22, 2021

Residence Inn by Marriott Wilmington Downtown
Wilmington, DE
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About This Job

Overview

Opportunity:  Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

  • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms. 
  • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor. 
  • Supervise laundry employees, if applicable.
  • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Practice safe work habits and wear protective safety equipment.
  • Assist in the breakfast area as needed.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Previous supervisory responsibility preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Residence Inn by Marriott Wilmington Downtown

1300 North Market Street
Wilmington, DE 19801

(302) 777-7373

96 Room Extended Stay

www.marriott.com

The Residence Inn Wilmington Downtown is housed in a former bank building and showcases many unique details of its original structure, including the vault. Enjoy easy access to tax-free shopping and dining, or sightseeing at Longwood Gardens and Winterthur. When you need a moment to yourself, retreat to the modern comfort of our spacious studios and one-bedroom suites, with separate living and sleeping areas, complimentary Wi-Fi, and fully equipped kitchens. Get your morning off to a great start at our free breakfast buffet.