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Overnight Guest Service Agent

Posted April 26, 2021

GALLERYone - a DoubleTree Suites by Hilton Hotel
Fort Lauderdale, FL
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

GALLERYone - a DoubleTree Suites by Hilton Hotel

2670 East Sunrise Boulevard
Fort Lauderdale, FL 33304-3206

(954) 565-3800

231 Room Hotel

doubletree3.hilton.com

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At A Glance

When you walk into the vibrant lobby, our welcoming staff will ensure that you feel at home at GALLERYone- A DoubleTree Suites by Hilton Hotel in Fort Lauderdale, Florida.

Enjoy views of the ocean or downtown skyline from your balcony. Each two-room suite features a fully equipped kitchen, separate living room with a queen-sized sofa bed, and spacious dining area. GALLERYone suites offer the conveniences of home, with nearly twice the space of standard guest rooms in Fort Lauderdale.

Directly across from the Intracoastal Waterway and a five-minute walk from the sandy beaches of the Atlantic Ocean, our hotel provides comfort and flexibility. Enjoy art exhibits throughout the lobby for a uniquely cultural experience.

Walk to shopping and dining at Galleria Mall, with over 125 stores including Neiman Marcus, Macy’s, and Apple. Board the water taxi at our dock and take the scenic route to Las Olas Boulevard featuring boutiques and restaurants.

Unwind at our waterfront outdoor pool under warm Florida sunshine while sipping a cool beverage from the Vue Bar. Watch the yachts glide past on the Intracoastal Waterway. Order fresh contemporary cuisine at the Vue on the Water restaurant. Keep active in our fitness center.

Our hotel provides WiFi access in the complimentary business center or your suite. With ten function areas, including waterfront space, the GALLERYone hotel is a great choice for a Fort Lauderdale meeting and destination venue. Our ballroom has banquet space for up to 240 guests.

  • Located on the Intracoastal Waterway and walking distance to the beach
  • All-suite hotel with a kitchen and living room in each suite
  • Waterfront outdoor pool, garden patio and fitness center
  • 10 flexible event rooms, making this an ideal venue
  • Dock access, direct water taxi stop, yards from shopping and dining