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Guest Service Agent Part-Time

Posted April 26, 2021

Fairfield by Marriott Canton South
Canton, OH
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About This Job

The Fairfield Inn Canton South is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us. Marriott or other hotel experience is extremely beneficial.

JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.
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About this Employer

Fairfield by Marriott Canton South

4025 Greentree Avenue
Canton, OH 44706

(330) 484-0300

99 Room Hotel

www.marriott.com

Our Hotel

Welcome to the Fairfield by Marriott Canton South! Conveniently located just off of Interstate 77, we are just a quick jaunt from downtown Canton, Ohio and 7 miles from North Canton. We are delighted to offer spacious and comfortable guestrooms and suites with everything you need to work or relax. Burn some energy and calories in our indoor saltwater pool and fitness center, or unwind on our beautiful outdoor patio. At the end of a long day, rest easily on our plush mattresses and fluffy pillows.