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Night Auditor

Posted April 21, 2021

Aviator Hotel & Suite
Saint Louis, MO
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About This Job

Widewaters Hotels is looking for a fun and enthusiastic Night Auditor to join our awesome team!  We have a fantastic benefits package with very generous PTO policy and no waiting period to use. We offer Health, Dental, Vision insurance starting after only 60 days and a 401K program with a great employer match.  Immediately, upon starting you’ll be eligible to participate in our Associate Referral Bonus Program, which puts extra money in your pocket to help us recruit!  You’ll also be joining a team of dedicated individuals that truly care about creating memorable moments for our guests.  Apply with us today, we’re hiring great team members now!  

The Night Auditor is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, from check-in to checkout and efficient balancing of the day’s transactions of the entire hotel. This employee will be responsible for registration, checkout, and cashiering, as well as reconciling and posting daily revenue activity. The Night Auditor is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing
  • Greet and welcome guests upon arrival. Register guests in Reservations/PMS and follow proper check-in procedures.
  • Thank guests with genuine appreciation and be aware of guests’ needs; assist in providing a pleasant experience.
  • Maintain proper operations of the phone and ensure that all performance standards are being met
  • Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
  • Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
  • Display “single acts of kindness” that go above and beyond for our guests to help achieve positive guest scores and ratings.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Follow all department credit /refund policies, including brand guarantee if applicable.
  • Responsible for the collection of monies for services rendered during a guest stay including posting and balancing charges and settlements for rooms and other outlets if applicable.
  • Must maintain proper files, and resetting systems for the next day’s operations.
  • Reconcile and complete all daily front desk work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Run A/R Reports and provide next day reports for departments
  • Reconcile and audit completed paper flow for all hotel revenue sources including the front desk, banquets and other outlets within the hotel.
  • Properly close all PMS and Point of Sale systems daily, generate and  maintain appropriate audit reports and reset all systems to the following day.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Inform General Manager or Front Office Manager of any problems that need immediate attention and/or action to allow proper function of shift.
  • For Limited Service Properties  this position may be responsible for setting up breakfast items as follows:
    • Ensure juice machine is on and operational.
    • Turn on Chaffers, check water levels
    • Turn on oven to 325 at designated starting time
    • Refresh infused water and stock water station
    • Fully stock coffee station
Requirements
  • High School Degree or Equivalent.
  • Minimum of 1 year experience in a front office role
  • Basic Accounting and Bookkeeping Experience
  • Ability to work on PMS software.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills
  • CPR certified preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at Widewaters At a Glance

The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:https://www.aviatorhotelsuites.com/ 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

Aviator Hotel & Suite

6921 South Lindbergh Blvd Street
Saint Louis, MO 63125

(314) 892-3600

The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.