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Front Desk - Guest Experience

Posted May 6, 2021

Courtyard Denver Airport
Denver, CO

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

The hourly rate for this position is $14.77 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Denver Airport

6901 Tower Road
Denver, CO 80249


202 Room Hotel

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The new state-of-the-art lobby at the Courtyard Denver Airport hotel provides greater flexibility and choices with just a six mile ride from the Denver International Airport (DEN). Our hotel boasts easy access to DIA for a Colorado ski vacation and a convenient location near Buckley Air Force Base, Dick's Sporting Goods Park, Children's Hospital and Anschutz Medical Campus. Also within a short drive of our Denver Airport hotel, you will find Coors Field, Invesco Field at Mile High and the Denver Museum of Nature & Science. The interactive lobby at our hotel near the Denver Airport features flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro, where guests will enjoy enhanced food and beverage offerings in the morning and all-new dinner service with cocktails. Our DEN Airport hotel also features LCD TV's, an indoor pool, hot tub and a re-equipped fitness center.