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Group Sales Manager

Posted March 22, 2021

Shore Lodge
McCall, ID
If you love adventure, come experience work life balance on the sandy shores of Payette Lake in the beautiful resort town of McCall, Idaho!

About This Job


The Sales Manager prospects group programs for corporate, professional and social events through the successful contracting of guestrooms, meeting space, food and beverage minimums and other ancillary offerings with the underlying goal being of exceeding client expectations by creating a memorable experience for every guest involved.

An effective Sales Manager demonstrates world class customer service, excels at interdepartmental communications and proactively contributes to the successful operation of all business outlets as a brand ambassador to Shore Lodge, Whitetail Club and The Cove by generating and maximizing overall group sales profitability.

ABOUT YOU: You love all that McCall has to offer and it shows.  You are a passionate, growth-minded sales professional with a proven track record collaborating in and across team structures.  You are motivated by team revenue goals and performance expectations.  You have a passion for professional networking and building long term relationships that translate to profitable revenue opportunities.  You are ready and able to proactively market the hotel through effective revenue/yield management to achieve maximum ROI. You use your expertise to improve sales and marketing efforts based on group client and guest recommendations.

          WHAT YOU GET TO DO:

  • Book profitable business for the resort
  • Customize group sales offerings with unique and memorable experiences that will, ultimately, deepen the Client relationship
  • Manage outbound and inbound sales leads to create new business opportunities through telephone and electronic prospecting and, where applicable, face-to-face interactions.
  • Promote special amenities and/or custom extras that will further enhance a stay
  • Proactively and clearly communicate all charges to clients when in the contract stage and up-sell resort services and amenities to guests
  • Draft and, once trained, negotiate sales contracts to benefit of the Company
  • Establish strong rapport with clientele; maintaining strong communication throughout the planning and event cycle
  • Maintain a strong client base and consistently book repeat business
  • Actively participate in various industry networking groups. This includes, but is not limited to, attending geographically appropriate trade shows, local and regional events and developing relationships with meeting planners and decision makers for associations/government agencies, etc…
  • Produce and report out on future business opportunities and any barriers to contracting, even if only perceived
  • Coordinate site tours and pre-cons for booked and potential guests through appropriate contacts and join, where needed
  • Work effectively with Lodging, Recreation, Convention Services, and Banquet Departments to ensure guest satisfaction
  • Execute and achieve designated sales plan
  • Maintain strong knowledge of Northwest market
  • Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities
  • Evaluate each piece of business to ensure business can be properly serviced
  • Maintain strong awareness of hospitality trends
  • Provide general resort information to guests and handles client requests promptly and with a high level of accuracy
  • Keep current with all Shore Lodge, Whitetail, and The Cove products, pricing, positioning and strategies
  • Actively participate in the weekly RevMax meeting to review the sales effort
  • Interact with resort staff in a professional manner, assisting other departments with necessary information
  • Act with responsibility towards all company property, supplies and equipment.
  • Perform other duties and responsibilities as assigned. 


  • 5 + years hospitality sales experience; resort sales preferred
  • Highly motivated and proven results driven experience
  • Clear and concise written and verbal communication skills
  • A strong professional network and a proven ability to sell to peers and group contacts
  • Excellent knowledge of computer software and Microsoft products
  • Proven ability to deliver on sales goals
  • Bachelor’s degree, preferred
  • Knowledge of Agilysys or equivalent software: Visual One, Golf Pro

compensation: 50,000 + Commission


About this Employer

Shore Lodge

501 West Lake St
McCall, ID 83638

Telephone (208) 630-0226
Reservations (800) 657-6464

77 Room Resort

Since 1948 The Shore Lodge has been offering guests the quintessential lodging experience set against a backdrop of pure Northwest Nature. 

The Shore Lodge

Occasionally you need a place free from the daily grind and filled with new frontiers…literally.
Outside our lodge you will find an unrivaled mountain lake sanctuary. Inside you’ll discover luxuriously appointed guest quarters with all the accoutrements expected from a Four Diamond Resort.

  • The Cutwater, enjoy your dining experience at the newly renovated Cutwater Restaurant and choose either the expansive view of Payette Lake or Idaho's Largest Saltwater Aquarium.
  • The Narrows Steakhouse offers fine dining with unrivaled Pacific-Northwest fare served in an unforgettable setting.
  • What’s better than coffee and shopping?
    • We proudly serve Starbucks beverages and grab and go foodies at our new coffee shop!
The Mercantile
The Mercantile offers the finest mountain couture in McCall. Luxury fashions from Patagonia, Tolani, Prairie Underground, Pistil, and many others have been hand-selected from around the country to satisfy your fashion fix!

The Cove

The McCall outdoors presents endless opportunities for vigorous adventure and sport. It is a constant fascination that lures us daily. Occasionally though we need a respite from the pursuit. An opportunity to reflect on our past excursions and take stock of our efforts. For this we have discovered another form of adventure. One for our spirit as much as our physical-self.  

Meetings & Events

We don’t know about you, but it seems like our best thinking has always been done in tranquil places. A location that inspires and resets your perspective about the issues. Our meeting spaces do just that. With thirteen venues totaling just over 19,000 square feet, we have the perfect space for your meeting or event. Our state-of-the-art technology provides the finishing touches to ensure a world-class event. We’ve been told that our approach is somewhat unconventional, but the results are spectacular.

We’ll take that as a compliment.


We’d like to think that some of the world’s most romantic weddings take place right here. Our combination of rustic elegance and natural beauty provides a backdrop for weddings like no other. No matter the season, weddings are always magical here.

The Whitetail Club

Whitetail Club embraces everything you have come to expect in fine mountain living. Beautifully crafted homes on generous lots complement the profound beauty of the land – 1,300 acres of old-growth Ponderosa pine forests, streams and trout ponds. Living at Whitetail comes with generous amenities including membership to our championship golf course, athletic complex with indoor tennis court, private Fish & Swim Club, ten miles of paved walking paths and the only McCall community with Payette Lake access. Learn more about Whitetail Club.

Learn more about what is happening at the Shore Lodge!