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Welcome Desk (Front Desk - Guest Experience)

Posted May 6, 2021

W Philadelphia
Philadelphia, PA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

W Philadelphia

1439 Chestnut Street
Philadelphia, PA 19102

295 Room Hotel

www.marriott.com

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Defy expectations at the new W Philadelphia

Provocative design defies expectations and sparks imagination at the newest hotel in the city, offering an original and vibrant spin on traditional luxury in the heart of Philadelphia. More than just a hotel, W Philadelphia encompasses the energy, bold attitude and playful irreverence of the city. The rich history, dynamic art galleries and eclectic music scene that define Philadelphia are just steps away, including Independence Hall, Rittenhouse Square and the Avenue of the Arts. Get in the mix and sip specially created cocktails in the Living Room or on our bar terrace. Invigorate your routine at FIT, or soak up the sun in our lap pool. Host an inspiring event in one of our 22 meeting rooms featuring fully-adaptable, cutting-edge telecommunications and multimedia technology. And when the day is done, escape to your guest room featuring the signature W bed, amenities by Davines and chic, stylish décor. Making an entrance in 2020.