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Front Desk Agents

Posted March 23, 2021

Hyatt Regency Lexington
Lexington, KY
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About This Job

Looking for Full-Time Front Desk Agent at Hyatt Regency Lexington

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Hyatt Regency Lexington

401 West High Street
Lexington, KY 40507

(859) 253-1234

366 Room Hotel

www.hyatt.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Only one mile away from the University of Kentucky and stops along the bourbon trail, the Hyatt Regency Lexington offers ease of access to numerous Lexington favorites. For our Wildcat fans, our hotel is connected to the ever-popular Rupp Arena which houses University of Kentucky basketball games, concerts, and more.

  • Indoor heated swimming pool
  • Outdoor sun deck
  • Safe deposit boxes at front desk
  • Valet parking
  • Laundry and dry cleaning for a charge
  • Room Service