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Front Desk Agent

Posted April 22, 2021

Renaissance Denver Central Park Hotel
Denver, CO
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
  • $14.77 per hour

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work.  Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more!   *Benefits may vary depending on location.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

compensation: $14.77

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About this Employer

Renaissance Denver Central Park Hotel

3801 Quebec Street
Denver, CO 80207

(303) 399-7500

400 Room Hotel

www.marriott.com

Our Hotel

Situated in Stapleton, CO, our trendy and newly renovated hotel is ideally placed between downtown Denver, Colorado and Denver International Airport. Guests can retreat to our spacious, tech-enabled rooms and suites, with plug-in panels, high-speed Wi-Fi and Bluetooth-equipped TVs. Many rooms and suites offer scenic mountain and city views. Guests can savor regional American cuisine at Fifty300 or gather with friends or colleagues in our lobby bar. They can explore over 41,482 square feet of versatile event space, our business center and superb catering services for a meeting or event in Denver, CO. Travelers can experience Denver Coliseum, Bluebird Theater, Dicks Sporting Goods Park and the Denver Zoo - just moments from our hotel. For those who want to explore farther afield, the nearby light rail station offers easy access to all of Denver. Our resident Navigator will help guests find hidden gems to explore in the city. A stay at our hotel in Stapleton, CO, is truly an enjoyable one.