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Catering Sales Specialist

Posted May 6, 2021

The St. Regis Bangkok
Bangkok, Thailand
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About This Job

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Bangkok

159 Rajadamri Road
Bangkok, 10330
Thailand

+66 2 207 7777

228 Room Hotel

www.marriott.com

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Stay in timeless luxury at our 5-star Bangkok hotel

Experience the splendor of Bangkok from our 5-star hotel situated along Rajadamri Road, near the city's elite business institutions, superb restaurants, fine boutiques and attractions such as Erawan Shrine, Central World, Lumphini Park and Ratchaprasong District. To reach one of Thailand's signature shopping malls, travel on the BTS Skytrain from Rajadamri Station to Siam Paragon and its designer brand boutiques. After exploring the Bangkok city, pamper yourself with one ELEMIS Spa's signature treatment, lounge on our 15th-floor pool deck or sip a signature cocktail at any of our eight inspired restaurants and bars. At the end of the day, withdraw to an exquisite room or suite, featuring multi-bedroom layouts, Thai-inspired décor and luxury amenities such as our 24-hour St. Regis butler service. Revel in the one of its kind views of Bangkok, The St. Regis Bangkok offers unobstructed views of the city skyline and the greenery of The Royal Bangkok Sports Club.