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Front Desk Agent

Posted July 21, 2021

Holiday Inn Baltimore Inner Harbor
Baltimore, MD
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Holiday Inn Baltimore Inner Harbor

105 West Fayette Street
Baltimore, MD 21201

(410) 347-5707

360 Room Hotel

Our Hotel

The Holiday Inn Baltimore Inner Harbor hotel offers a fabulous location in the heart of the city close to all things great about Baltimore! Within just a few blocks guests can explore the museums, shops, and restaurants of the Inner Harbor and the National Aquarium; catch an Orioles game at Orioles Park and Camden Yards or a Ravens game at M&T Stadium

The Holiday Inn Baltimore Inner Harbor hotel is the optimal choice for corporate travelers. We are conveniently located near BWI Airport, the Under Armour Global Headquarters and local branches of many well-known companies.

Our hotel in downtown Baltimore is near world-renowned Johns Hopkins Hospital, as well as the University of Maryland Medical Center and Mercy Medical Center. Johns Hopkins University, University of Maryland, Morgan State University, and MICA are just some of the universities within a short distance of the hotel.