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Front Desk Supervisor

Posted April 22, 2021

The DoubleTree by Hilton Tampa Rocky Point Waterfront
Tampa, FL
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About This Job

Job Description

Responsible for overall operation of guest services, which includes guest room rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Responsibilities/Functions:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.

  • Cooperates with Managers and all Front Office staff to ensure proper guest room inventory controls.

  • Manages and maintains a relationship with the Property Management.

  • Works with maintenance to ensure proper key controls.

  • Maintain departmental staffing levels in relation to occupancy levels.

  • Provide comprehensive training to Front Office staff.

  • Cover call-out shifts and have flexible scheduling including evening and weekends.

Job Requirements:

  • Previous hotel front office experience, OnQ experience a Plus

  • Excellent verbal, comprehension, listening and problem solving skills

  • Interpersonal and time management skills

  • Applied advance knowledge of Excel and Word. Must be computer literate.

  • Possess outstanding organizational skills

  • Must be detailed orientated

  • Flexible schedule including evening and weekends required

  • Adaptability

  • Report and accounting skills

  • Guest relation skills

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Insurance Benefits: Most benefits available the first of the month within 60 days of employment.

● Medical

● Dental

● Vision

● Life Insurance/AD&D

● Short/Long- term Disability

● Supplemental Insurances

COVID-19 Precaution(s):

  • Pre-shift 5 question Health Questionnaire
  • Temperature screenings
  • Social distancing guidelines in place
  • All employees are required to wear a mask. All customers are required to wear a mask when entering the hotel.
  • Sanitizing, disinfecting, and cleaning procedures in place



About this Employer

The DoubleTree by Hilton Tampa Rocky Point Waterfront

3050 N. Rocky Point Dr. West
Tampa, FL 33607

(813) 888-8800

203 Room Hotel

The DoubleTree by Hilton Tampa Rocky Point Waterfront  is ideally located in Rocky Point with views of the bay. Close to beaches, shopping, dining and entertainment, now renovated with 291 rooms this Tampa Bay hotel offers a waterfront location near the Tampa Westshore area. Appreciate complimentary WiFi throughout the hotel. Use the complimentary shuttle to get to the Tampa International Airport. Visit nearby sports venues such as the Amalie Arena, Tropicana Field and Raymond James Stadium.