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About This Job

Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assist room attendants ensuring cleanliness standards are met. Assist maintenance department with minor repairs and work orders.

Pre Requisites

Individuals serving as a Houseperson have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • Experience in similar capacities: lodging, housing, hospitals, care facilities all helpful, not mandatory.

Summary Of Essential Job Functions

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.
  • Must be able to see and hear.
  • Must be able to speak and understand English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.

Required Knowledge, Skills And Abilities

Knowledge in:
  • Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
  • Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
  • All guidelines from training checklist of areas to be maintained.
  • Procedures for emergencies (Person in Charge).
Skills:
  • Assist with guest issues, being professional and maintaining a hospitable caring attitude.
  • Maintain guest privacy.
  • Follow procedures in the company systematic fashion.
  • Basic maintenance repairs, leaking faucet, running toilet, etc.
  • Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
Abilities:
  • Must be able to work alone, without direct supervision
  • Must be able to work as a team member
  • Comply to all standards
  • Be able to multi task, remain service centric.
  • Communicate professionally with guests and co-workers.

Specific Responsibilities

  1. Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
  2. Respond to guest request, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.
  3. Perform minor trouble shooting and maintenance of hotel equipment.
  4. Responsible for setting up meeting rooms if applicable.
  5. Adhere to general clean guidelines for the public areas of the property.
  6. Have a thorough knowledge of emergency procedures.
  7. Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.

Working Conditions/Special Requirements

Standing, walking for long periods of time while maintaining a friendly professional image.

Positions For Possible Advancement

The next step for this position is in a training capacity or in either the front office, maintenance or in a food and beverage department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About this Employer

Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy

3450 Creek Point Drive
East Point, GA 30344

(404) 344-4474

119 Room Hotel

hamptoninn3.hilton.com

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Small Town Tranquility Near the Atlanta Airport

Welcome to Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy, conveniently located four miles from Hartsfield-Jackson Atlanta International Airport in East Point, Georgia. Our hotel near the Atlanta airport is surrounded by a wooded preserve, which provides a quiet retreat for guests. With special amenities such as a free 24-hour airport shuttle and lobby Flight Board listing arrivals, departures and other airline information, our hotel ensures your trip to Atlanta is easy.

Stay with us to enjoy the Camp Creek Marketplace for shopping and entertainment. Camp Creek Business Center and Georgia Soccer Park are minutes away. Browse the East Point art galleries or take the short drive to Atlanta to visit diverse museums. Discover artifacts, memorabilia and pop culture at the World of Coca-Cola. Other diverse attractions include the CNN Center, Zoo Atlanta, the Georgia Aquarium, Martin Luther King Jr. Center, the Carter Presidential Library, the Civil War Museum and Underground Atlanta.

Reserve one of 119 guest rooms and suites featuring king- or queen-sized beds at our hotel near the Atlanta airport, recently renovated in November 2014. Connect to free WiFi access to keep in touch throughout your stay. All rooms offer a work desk, handy lap desk and a clean and fresh Hampton bed®. Watch your favorite cable programs on the 32-inch HDTV.