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Room Attendant

Posted April 22, 2021

Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy
East Point, GA
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About This Job

Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

Pre Requisites

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • Experience in similar positions: lodging, housing, hospitals, and care facilities all helpful, not mandatory.

Summary Of Essential Job Functions

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
  • Must be able to see and hear.
  • Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.

Required Knowledge, Skills And Abilities

Knowledge in:
  • Proper procedures for handling of linens, terry and other supplies.
  • Sanitation of supplies, guestrooms, public areas.
  • Guestroom cleaning procedures.
  • Safety and security measures. Report or correct any hazardous conditions observed immediately.
Skills:
  • Maintain designated minutes per room.
  • Maintain guest privacy.
  • Follow cleaning procedures in the company systematic fashion.
  • Assist with guest issues, being professional and maintaining a hospitable caring attitude.
Abilities:
  • Must be able to work alone.
  • Comply with all standards
  • Be able to multi task, remain service centric.
  • Communicate with guest and co-workers in a friendly and helpful professional manner.
  • Work as a team member.

Specific Responsibilities

  1. Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
  2. Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
  3. Maintain a clean and orderly housekeeping cart.
  4. Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
  5. Follow general clean procedures every 90 days.
  6. Report any discrepancies to the Housekeeping Manager.
  7. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
  8. Respond to guest requests and inquiries immediately.
  9. Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
  10. Other duties as assigned, of which the associate is capable of performing.

Working Conditions/Special Requirements

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24/7 operation.

Positions For Possible Advancement

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About this Employer

Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy

3450 Creek Point Drive
East Point, GA 30344

(404) 344-4474

119 Room Hotel

hamptoninn3.hilton.com

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Small Town Tranquility Near the Atlanta Airport

Welcome to Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy, conveniently located four miles from Hartsfield-Jackson Atlanta International Airport in East Point, Georgia. Our hotel near the Atlanta airport is surrounded by a wooded preserve, which provides a quiet retreat for guests. With special amenities such as a free 24-hour airport shuttle and lobby Flight Board listing arrivals, departures and other airline information, our hotel ensures your trip to Atlanta is easy.

Stay with us to enjoy the Camp Creek Marketplace for shopping and entertainment. Camp Creek Business Center and Georgia Soccer Park are minutes away. Browse the East Point art galleries or take the short drive to Atlanta to visit diverse museums. Discover artifacts, memorabilia and pop culture at the World of Coca-Cola. Other diverse attractions include the CNN Center, Zoo Atlanta, the Georgia Aquarium, Martin Luther King Jr. Center, the Carter Presidential Library, the Civil War Museum and Underground Atlanta.

Reserve one of 119 guest rooms and suites featuring king- or queen-sized beds at our hotel near the Atlanta airport, recently renovated in November 2014. Connect to free WiFi access to keep in touch throughout your stay. All rooms offer a work desk, handy lap desk and a clean and fresh Hampton bed®. Watch your favorite cable programs on the 32-inch HDTV.