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Director of Operations

Posted April 22, 2021

Conrad Seoul
Seoul, Yeongdeungpo-gu, South Korea
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About This Job

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards

 


  • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

  • Respond to audits that are completed by the company to ensure continual improvement is achieved

  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations, ensuring the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised

  • To oversee the running of an Engineering operation ensuring that all departmental service/legal/safety standards are met consistently and that the asset is maintained in a “like new” manner.

  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

  • To oversee the running of an IS operation ensuring that fully automated operation and dealing with the daily operation of computer technology used in the hotel

  • Hold regular briefings and communication meetings with the HOD team

Requirements

What are we looking for?

 

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:


  • A degree or diploma in Hotel Management or equivalent

  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management

  • Experience in managing budgets, revenue proposals and forecasting results

  • In-depth knowledge of the hotel/leisure service sector

  • Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets

  • Accountable and resilient

  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Knowledge of the hotel property management systems

  • Previous experience in the same or similar role

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 


 


EOE/AA/Disabled/Veterans

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About this Employer

Conrad Seoul

10 Gukjegeumyung-ro (Yeouido)
Seoul, Yeongdeungpo-gu 150-945
South Korea

+82-2-6137-7000

434 Room Hotel

conradhotels3.hilton.com

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At A Glance

If you had 1/3/5 hours to explore Seoul, what would you do? Make the most of your journey at Conrad Seoul with our curated list of 1/3/5 experiences. Explore 1, 3 and 5 hour itineraries that reflect a local take on culture, art, food, and adventure at StayInspired.com, and enjoy a truly inspired stay.

Admired for its globally inspired architecture and stunning Han River and skyline views, Conrad Seoul appeals to travelers for whom life, business and pleasure seamlessly intersect. Enjoy spacious guest rooms, innovative amenities, indulgent dining and distinctive Conrad service at our towering hotel in the Yeouido Business District.

Nestled on Yeouido Island, Conrad Seoul is the closest hotel to both of Seoul's international airports and offers direct access to the International Finance Towers (IFC Seoul).

Spacious guest rooms and suites are smartly designed. Sink into a sumptuous bed with premium linens after refreshing in a stylish bathroom with in-mirror television and a separate bathtub and rain shower.

Executive rooms and suites offer exclusive access to the Executive Lounge – enjoy a cozy fireplace, complimentary laptops and all-day refreshments. The river and city views are unmatched from your window.

Spoil yourself with luxurious spa treatments and explore the options in the 24-hour fitness center. The steam room, sauna and heated indoor pool are peaceful places to relax after a busy day.

Conrad Seoul highlights:

  • Yeouido Business District location, connected to subway line and designer retail mall
  • Apple®-based entertainment and multimedia hub in each guest room
  • Top-floor 37 Grill & Bar, Executive Lounge, 3 other exceptional restaurants
  • Conrad Spa Seoul massages, facials, hydrotherapy and couple's treatment room
  • Wellness Zone with heated indoor pool, sauna, steam room, whirlpool and fitness classes
  • Sophisticated indoor/outdoor meeting space, and dramatic dedicated floor for weddings

Conrad Seoul is a 2017 TripAdvisor Certificate of Excellence award recipient.