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Front Desk - Guest Experience

Posted May 13, 2021

Sheraton Dallas Hotel
Dallas, TX
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Dallas Hotel

400 North Olive Street
Dallas, TX 75201

(214) 922-8000

1,840 Room Hotel

www.marriott.com

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Our Hotel

Comprehensively transformed and perfectly situated, Sheraton Dallas Hotel is ready to exceed your expectations. We're nestled in the city's downtown district, near American Airlines Center, Fair Park and the diverse Deep Ellum neighborhood. Make yourself comfortable in beautifully renovated rooms and suites with everything you need to relax and work smart - from spacious desks and high-speed Wi-Fi to our Sheraton Signature Sleep Experience. Refreshed dining options include Draft Sports Bar & Lounge, which offers 12 beers on tap and the day's big games. You can also enjoy breakfast, lunch or dinner at Open Palette, Illy coffee at Moka Pot, a cocktail at The Parlor or an on-the-go snack from our marketplace. Meetings and events are meaningful occasions in our versatile venue spaces, which have been totally transformed and include four magnificent ballrooms. If you want to explore, our hotel places the energy of downtown Dallas right at your fingertips.