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Front Desk Associate

Posted March 24, 2021

Springhill Suites Austin West/ Lakeway
Lakeway, TX
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Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves sup

About This Job

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Ensure that all Guest complaints managed, recorded, and resolved promptly
  • Support the Night Auditor with all Front Desk and accounting related duties
  • Produce nightly reports, as required
  • Inform Departments of special requests, early/late departures, room changes and other Guest requests
  • Maintain good communication and work relationships in all hotel areas
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner.

Bonus Incentives

Referral Bonus: $150.00, after 60 days from the date of hire.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Flexible work schedule Day Shift and Night Shift

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Two years Front Desk experience
  • Knowledge of the hospitality industry
  • High level of IT Proficiency
  • Able to speak and understand Spanish

Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Esperanto Development LLC is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

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About this Employer

Springhill Suites Austin West/ Lakeway

322 Medical Parkway
Lakeway, TX 78738

(512) 599-4434

88 Room Hotel

www.marriott.com

Travel in style at SpringHill Suites by MarriottĀ®, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Close to Texas hill Country attractions such as Lake Travis and numerous golf courses. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Take the stress out of travel with free Wi-Fi, relaxing pools and fitness centers. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day - like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air.