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Guest Experience Specialist Part-Time

Posted May 6, 2021

Crystal City Marriott at Reagan National Airport
Arlington, VA

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Crystal City Marriott at Reagan National Airport

1999 Jefferson Davis Highway
Arlington, VA 22202


343 Room Hotel

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Crystal City Marriott at Reagan National Airport, located in Arlington, Virginia, is steps from hip restaurants, iconic theaters and Pentagon City shopping and just a short Metro ride away from Washington, D.C. Comfort and convenience define our premier hotel with luxurious guest rooms and suites that offer high-tech business amenities. Our hotel also features a variety of event facilities and services ideal for wedding receptions, conferences, family reunions and meetings in Arlington. Families and couples will enjoy a wide range of vacation packages that feature added value and great amenities. With a prime location in Arlington’s Crystal City, we are ideally located one mile from Ronald Reagan Washington National Airport and are a short commute to downtown. In addition, the hotel’s Metro-accessible Arlington, Virginia location provides convenient access to popular attractions, including Arlington National Cemetery, John F. Kennedy Center for the Performing Arts and The Pentagon.