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Lead Gallery Host

Posted April 23, 2021

Hyatt Place Boca Raton
Boca Raton, FL
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About This Job

Job Description

Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.  

***Join the team today and receive a $250 sign-on bonus!*** You must be employed with the company for a minimum of 60 days to receive this special offer

Performance Expectations:

  1. Supervise front desk operations during assigned shift.
  2. Ensure front desk staff is familiar with hotel products and services.
  3. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
  4. Assist guests with check in and check out processes.
  5. Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
  6. Responsible for Food & Beverage inventory and ordering
  7. Oversee FIFO (first in/first out) process with Food & Beverage
  8. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
  9. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.  
  10. Communicate with other departments to coordinate and follow up on all guest and room information.
  11. Report any items in need of repair.
  12. Follow all safety procedures while working.

Behavioral Expectations:

  • Be effective and innovative in handling and solving problems in the workplace. 
  • Remain positive and helpful while working in a fast-paced environment.
  • Committed to the success and growth of the company. 
  • Act honorably, even when no one is watching. 
  • Eagerness to grow and/or develop within the company 
  • Passionately provide personalized guest service 

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Requirements

General Requirements:

Able to work most weekends and holidays. 

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer.

Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.

Education: None

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

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About this Employer

Hyatt Place Boca Raton

100 E. Palmetto Park Road
Boca Raton, FL 33432

(561) 672-7819

200 Room Hotel

www.hyatt.com

Managed By

Our Hotel

Located in the heart of downtown and only one mile from the blue waters of the Atlantic Ocean, our hotel in downtown Boca Raton makes it easy to explore popular attractions, nearby shopping districts and enjoy exciting outdoor activities. Whether traveling for work or pleasure, our casually chic hotel offers an engaging environment adding the conveniences of home so you stay connected and comfortable while on the go. Welcome to a different place.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.