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Guest Service Agent

Posted May 6, 2021

Larkspur Landing Bellevue
Bellevue, WA
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Larkspur Landing Bellevue

15805 SE 37th Street
Bellevue, WA 98006

(425) 373-1212

126 Room Extended Stay

www.larkspurhotels.com

Our Hotel

The Larkspur Landing Bellevue Hotel offers leisure and business travelers the most exceptional all-suite accommodations and comfortable corporate meeting space in the greater Seattle area.

Our luxurious all-suite accommodations—with full kitchens, separate sleeping and living spaces, and free Wi-Fi—are sure to please. With a full range of amenities, the Larkspur Landing is the best extended stay hotel in Bellevue. As comfortable as home, our hotel is the perfect spot for any traveler's next meeting, event, or vacation.

Whether guests visit for a day or enjoy an extended stay, the Larkspur Landing Hotel in Bellevue has everything they need for total comfort and relaxation. Our friendly staff is ready to welcome guests to their home away from home.