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Front Desk Supervisor (Intern) Part-Time

Posted March 24, 2021

Courtyard by Marriott Virginia Beach Oceanfront/North 37th Street
Virginia Beach, VA
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About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

This position will rotate departments throughout the season (housekeeping and food and beverage).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

This position will rotate departments throughout the season.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Courtyard by Marriott Virginia Beach Oceanfront/North 37th Street

3737 Atlantic Avenue
Virginia Beach, VA 23451-2708

(757) 437-0098

160 Room Hotel

www.marriott.com

Our Hotel

Experience a relaxing beach getaway at the north end of the Virginia Beach oceanfront. Set along Virginia Beach’s famous three-mile boardwalk, our beachfront hotel is within walking distance of some of the best local restaurants, shopping, and attractions and only a short drive to the Virginia Beach Convention Center, Fort Story, Dam Neck and Oceana Naval Base. Our comfortable rooms or spacious suites which offer plush bedding, flexible workspaces, free wi-fi, and panoramic views of the Atlantic Ocean from your balcony. Order your favorite Starbucks® drink or savor one of the seasonal dishes and signature cocktails from our restaurant, The Bistro; the perfect place to meet, mingle and enjoy breakfast, lunch (seasonally) and dinner. Stay active in our 24-hour fitness center, or go for a swim in our heated indoor and seasonal outdoor pool featuring tropical waterfalls and Tiki Bar. Our Virginia Beach hotel offers flexible event spaces perfect for catering business and social gatherings for up to 1210 guests.