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Front Office Agent

Posted March 24, 2021

Hyatt Place Waikiki Beach
Honolulu, HI
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About This Job

Hyatt Place Waikiki Beach is looking for a Gallery Host to contribute to the hotel’s commitment to high quality guest service and teamwork, creating memorable experiences and showcasing the Aloha Spirit.

The Gallery Host offers our guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

This position is responsible for the complete guest experience; to include the Gallery Host Stand, Gallery Bar, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.  Must be able to obtain a liquor commission blue card.

Responsibilities Include:

  • Assist guests with check-in and check-out process
  • Provide information about hotel services, rooms, and amenities
  • Prepare and serve food and drinks at our Market and Gallery Bar
  • Answer general visitor inquiries and provide useful information on local events and recommendation
  • Escort guests and their luggage to and from their rooms, ensuring guests are comfortable with their accommodations and are familiar with room offerings and features

Qualifications:

  • Customer service experience is required
  • Experience in a hotel environment is highly preferred
  • Must have schedule flexibility for weekends and holidays and evenings
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with guest interaction
  • Must be able to multi-task
  • Must be 21 years or older
  • A true desire to satisfy the needs of others in a fast paced environment
  • High school diploma or equivalent required
  • Ability to lift, pull, and push 25 lbs on a regular basis
  • Must possess basic computer skills, i.e. Word, Excel, etc.

This position is managed by Sightiline Hospitality, a Hyatt franchise partner.

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About this Employer

Hyatt Place Waikiki Beach

175 Paoakalani Avenue
Honolulu, HI 96815

(808) 922-3861

426 Room Hotel

www.hyatt.com

Our Hotel

Our tropical, seaside haven is your springboard into incredible island activities. Use Hyatt Place Waikiki Beach to reach the eastern sands of Diamond Head, Kapiolani Park to the south, or Ala Wai golf to the north.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.