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Assistant Manager - Room Operations

Posted April 3, 2021

Renaissance Phoenix Downtown Hotel
Phoenix, AZ
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About This Job

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize reports as necessary.

• Understands and complies with loss prevention policies and procedures.

• Communicates performance expectations employees in accordance with job descriptions for each position.

• Handles employee questions and concerns.

• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervisessame day selling procedures to maximize room revenue and property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

• Assists in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Renaissance Phoenix Downtown Hotel

50 East Adams Street
Phoenix, AZ 85004

1-602-333-0000

527 Room Hotel

careers.marriott.com

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An artful urban retreat among downtown Phoenix hotels; with stylish new guestrooms, the Renaissance Phoenix Downtown combines the body of a full-service business and convention hotel with the soul of a boutique hotel. Discover the finest in downtown Phoenix, AZ accommodations that are convenient to the city's business and convention districts. Our Phoenix hotel's alluring colors and modern design elements welcomes travelers with Renaissance's world-class localized service. Outside, the best of downtown is steps away. Walk to a Sun's game at the US Airways Center or a Diamondback's game at Chase Field. Hop on the light-rail and head to museum district, home to the word-class Heard Museum. Check out the Phoenix Zoo, the historic Orpheum downtown theater, or our thriving arts scene. Phoenix also has great restaurants and pubs that are sure to satisfy. When your stay is complete, Phoenix Sky Harbor International Airport is conveniently close for a quick return. Welcome to the Renaissance Phoenix Downtown.