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Front Desk Supervisor

Posted April 24, 2021

Hyatt Centric Las Olas
Fort Lauderdale, FL
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About This Job

Job Description

Position Summary: Responsible for daily supervision of the front desk staff, quality service and guest satisfaction, 

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  1. Ensure all front office team members deliver the brand promise and provide exceptional guest service.
  2. Assist in greeting and checking in guests.
  3. Ensure front office staff is familiar with products and services.
  4. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
  5. Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
  6. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
  7. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
  8. Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.
  9. Work with Housekeeping and Engineering to clock rooms as necessary for maintenance.
  10. Adhere to hotel grooming and uniform standards.
  11. Act as guest's personal concierge by possessing knowledge and accommodating any outside entertainment, dining, and activities for guest convenience. 
  12. Perform any additional tasks requested by management.

EOE

M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: High School Diploma or GED

Experience: Two (2) years related experience. Hospitality experience preferred.

Hours Required: Scheduled days and times may vary based on hotel needs. May be required to work weekends.

  • Ability to operate a computer, phone, and other office equipment. Opera knowledge preferred. 

The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About this Employer

Hyatt Centric Las Olas

100 Las Olas Blvd.
Fort Lauderdale, FL 33301

121 Room Hotel

Managed By

Hyatt Centric Fort Lauderdale, currently under construction is slated to open in 2020. The 238 modern-designed guest rooms will occupy the first 15 floors of this multi-story high-rise condo-hotel building –121 luxury condominiums are for sale on the 16th floor and above. The hotel amenities will include 8,500 sq. ft. restaurant with a large exterior patio space at lobby-level, an indoor/outdoor bar seating area on Las Olas Blvd, an elevated pool with views of Las Olas River, 6,000 sq.ft. of meeting and banquet space, 24-hour valet service and an onsite parking garage. Its downtown location will provide its guests and residents with a wide array of activities, including the plethora of upscale shopping and dining, easy access to the white sandy beaches of Fort Lauderdale and Miami, as well as having the arts, culture and entertainment at their fingertips.