The Chief Engineer’s primary duty is to oversee the safe and efficient operation of the maintenance department ensuring that all areas of the hotel property are well maintained to maximize guest satisfaction and ownership investment returns.This position will customarily and regularly direct the work of two or more full time employees (or Full Time equivalents.)
This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.
In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment. A background check will be conducted as a condition of employment.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Essential Functions of the Job:
Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
Ability to understand and follow instructions as directed by supervisor/manager
Working Safely is a condition of employment. All employees must follow the safety policies
Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)
Expectations of all Employees:
Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards
Report to your supervisor or the MOD, immediately,allinjuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
Complete work in a timely manner and meet productivity standards/expectations
Keep work area clean, neat, and well organized
Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
Perform additional duties as assigned
Job Duties and Responsibilities:
Schedule, assign, and perform preventive maintenance & repairs
Verify and communicate daily to Front Desk about each room in DNR Status
Locate and correct in-room heating, ventilation, and air conditioning malfunctions
Maintain landscaping and building interior & exterior to brand and Home Office standards, i.e., planting, weeding, edging, pruning and mowing, daily parking lot cleaning and sweeping at all entrances (including snow & ice removal during winter)
Develop and manage sound vendor relations to support maintenance/ facilities; identify what can be accomplished in house over use of vendors and similar
General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry
On a yearly basis, coordinate with the Home Office on additions and deletions to the preventive maintenance program ensuring continuous improvement
Ensure that all product pricing has been shopped to at least 3 vendors
Identify, communicate and follow-up on maintenance issues; utilize Olympia Hotel Hero system to assist with work flow and follow up
Formalize and maintain SOPs; create and execute training program for all Maintenance positions
Complete daily forms as needed, i.e. status changes, performance log, accident reports, housekeeping logs with times, averages, etc.
Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas
Operate hotel equipment in a safe and efficient manner
Wear protective gear such as gloves, goggles, kneepads to work safely and prevent injury
For hotels with pools:
Maintain a current Aquatic Certification and possess an in-depth knowledge of pool maintenance and troubleshooting
Clean pool deck and pool every morning and again as needed in periods of high usage
Daily check and documentation of pool chemicals to maintain correct levels, and adjust as necessary
Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required. For example:
If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use
If responsible for hotel van drivers, ensure they have complete the proper safe van driving training.
If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals
Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns
Manager Responsibilities & Expectations:
Support a culture that promotes high employee morale and performance
Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction
Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback
Keep timely & accurate documentation via performance log, attendance record, and corrective action form. (Must partner with GM/HR on all terminations)
Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll
Interview, select, train, and orient employees per OHM’s process and procedures
Set and adjust the rates of pay and status for direct reports (i.e. Full Time, Part Time, etc.)
Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy)
Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences
Review and maintain timely and accurate “status” of employees for benefit plans, i.e. Full Time, Part Time and Terminations
Train team how to punch in, out and transfer departments (holds employees accountable)
Aggressively manage workers’ compensation claims (partners with GM/HR as needed)
Use meetings, memos or bulletins to keep staff informed of hotel events, policies, etc.
Attend and participate in Department Manager meetings to foster open lines of communication
Participate in the annual budgeting process and effectively manage department expenses in line with the budget
Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures)
Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for variety of purposes
Mechanical, and/or functional knowledge of guest room features such as: Showers, HVAC units, thermostats, fireplace (where applicable) etc.
Skilled in performing carpentry, plumbing, painting, electrical, and HVAC maintenance and repair
Demonstrated knowledge of building systems including: fire alarm, sprinkler systems, electrical, mechanical, and plumbing systems along with their proper maintenance
Minimum 2 years’ of supervisory experience in building maintenance or equivalent combination of experience in the trade profession; Vocational School Certification preferredPerformance Measurement:
90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others
This position is physically demanding and requires extended periods of walking, standing, bending, kneeling, climbing ladders and lifting up to 65 pounds. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hampton Inn & Suites North Conway is located on White Mountain Highway nestled at the base of the White Mountains. Our hotel is within 15 minutes of Mount Washington attractions including skiing and snowmobile riding at Attitash Ski Resort. Our pet-friendly North Conway hotel features a 5,000 sq. ft. indoor water park with two water slides and a wading pool for on-site family entertainment, all included in your room rate
Our convenient location puts family fun within 15 minutes at Story Land Theme Park and only 30 minutes from Santa's Village. Great shopping and dining are just two blocks away at Settlers Green Outlet Village or within two miles at the shops and restaurants in North Conway town center.
Start each day with Hampton's free, hot breakfast and stay connected during your stay with free WiFi throughout the hotel. We offer a 24-hour business center and a fitness center.