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Chief Engineer

Posted March 25, 2021

Hampton Inn & Suites North Conway
North Conway, NH

About This Job


The Chief Engineer’s primary duty is to oversee the safe and efficient operation of the maintenance department ensuring that all areas of the hotel property are well maintained to maximize guest satisfaction and ownership investment returns.This position will customarily and regularly direct the work of two or more full time employees (or Full Time equivalents.)

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.  He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service.   Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Additional Information:

In order to apply for this position, you must be legally authorized to work in the United States.  Upon hire you must complete the I-9 form within the first 3 days of employment. A background check will be conducted as a condition of employment.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust.  Our values are at the center of everything we do.  We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)

Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs 

Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)

Ability to understand and follow instructions as directed by supervisor/manager

Working Safely is a condition of employment.  All employees must follow the safety policies 

Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values

Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs

Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.

Comply with guest privacy standards

Report to your supervisor or the MOD, immediately,allinjuries occurring while on duty, no matter how minor.  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)

Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager

Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance

Complete work in a timely manner and meet productivity standards/expectations

Keep work area clean, neat, and well organized

Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) 

Perform additional duties as assigned

Job Duties and Responsibilities:

Schedule, assign, and perform preventive maintenance & repairs 

Verify and communicate daily to Front Desk about each room in DNR Status

Locate and correct in-room heating, ventilation, and air conditioning malfunctions

Maintain landscaping and building interior & exterior to brand and Home Office standards, i.e., planting, weeding, edging, pruning and mowing, daily parking lot cleaning and sweeping at all entrances (including snow & ice removal during winter)

Develop and manage sound vendor relations to support maintenance/ facilities; identify what can be accomplished in house over use of vendors and similar

General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry

On a yearly basis, coordinate with the Home Office on additions and deletions to the preventive maintenance program ensuring continuous improvement

Ensure that all product pricing has been shopped to at least 3 vendors

Identify, communicate and follow-up on maintenance issues; utilize Olympia Hotel Hero system to assist with work flow and follow up

Formalize and maintain SOPs; create and execute training program for all Maintenance positions

Complete daily forms as needed, i.e. status changes, performance log, accident reports, housekeeping logs with times, averages, etc.

Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas

Operate hotel equipment in a safe and efficient manner

Wear protective gear such as gloves, goggles, kneepads to work safely and prevent injury

For hotels with pools:

Maintain a current Aquatic Certification and possess an in-depth knowledge of pool maintenance and troubleshooting

Clean pool deck and pool every morning and again as needed in periods of high usage

Daily check and documentation of pool chemicals to maintain correct levels, and adjust as necessary

Safety Responsibilities

Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required.  For example:

If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use

If responsible for hotel van drivers, ensure they have complete the proper safe van driving training.

If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals

Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns

Manager Responsibilities & Expectations: 

  • Support the hotel in achieving high performance levels in service and profitability
  • Hold self and others accountable for achieving results

Support a culture that promotes high employee morale and performance

Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction

Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve) 

Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback

Keep timely & accurate documentation via performance log, attendance record, and corrective action form.  (Must partner with GM/HR on all terminations)

Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll

Interview, select, train, and orient employees per OHM’s process and procedures

Set and adjust the rates of pay and status for direct reports (i.e. Full Time, Part Time, etc.)

Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy)

Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences

Review and maintain timely and accurate “status” of employees for benefit plans, i.e. Full Time, Part Time and Terminations

Train team how to punch in, out and transfer departments (holds employees accountable)

Aggressively manage workers’ compensation claims (partners with GM/HR as needed)

Use meetings, memos or bulletins to keep staff informed of hotel events, policies, etc.

Attend and participate in Department Manager meetings to foster open lines of communication

Participate in the annual budgeting process and effectively manage department expenses in line with the budget

Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures)

Skills Required:

  • Core Skills:
  • Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
  • Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
  • People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
  • Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
  • Problem-Solving & AnalyticalSkills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
  • Judgment & Discretion – appropriately handle confidential and sensitive information
  • Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
  • Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
  • Composure – ability to maintain composure and work under pressure, managing stress to meet business demands.  (Calmly handle all customer and employee interactions & issues)
  • Attention to Detail –ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
  • Computer skills/ Technical Aptitude –proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems.  Utilize technology to enhance organizational efficiency
  • Training –ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for variety of purposes

Mechanical, and/or functional knowledge of guest room features such as: Showers, HVAC units, thermostats, fireplace (where applicable) etc.

Skilled in performing carpentry, plumbing, painting, electrical, and HVAC maintenance and repair

Demonstrated knowledge of building systems including: fire alarm, sprinkler systems, electrical, mechanical, and plumbing systems along with their proper maintenance


Minimum 2 years’ of supervisory experience in building maintenance or equivalent combination of experience in the trade profession; Vocational School Certification preferred

Performance Measurement:

90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others

Physical Demands:

This position is physically demanding and requires extended periods of walking, standing, bending, kneeling, climbing ladders and lifting up to 65 pounds. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

compensation: $50,000


About this Employer

Hampton Inn & Suites North Conway

1788 White Mountain Highway
North Conway, NH 03860

(603) 356-7736

97 Room Hotel

At A Glance

Hampton Inn & Suites North Conway is located on White Mountain Highway nestled at the base of the White Mountains. Our hotel is within 15 minutes of Mount Washington attractions including skiing and snowmobile riding at Attitash Ski Resort. Our pet-friendly North Conway hotel features a 5,000 sq. ft. indoor water park with two water slides and a wading pool for on-site family entertainment, all included in your room rate

Our convenient location puts family fun within 15 minutes at Story Land Theme Park and only 30 minutes from Santa's Village. Great shopping and dining are just two blocks away at Settlers Green Outlet Village or within two miles at the shops and restaurants in North Conway town center.

Start each day with Hampton's free, hot breakfast and stay connected during your stay with free WiFi throughout the hotel. We offer a 24-hour business center and a fitness center.