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Breakfast Attendant

Posted May 1, 2021

Hyatt Place Cleveland/Westlake/Crocker Park
Cleveland, OH
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Join our fun, service-oriented team at Crocker Park.

About This Job

Overview:

The Breakfast Attendant efficiently sets-up and neatly maintains the breakfast area with food and beverages for our guests to enjoy.  They maintain sanitation and safety standards in the work area. 

Essential Functions of the Job:

Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)

Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs 

Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)

Ability to understand and follow instructions as directed by supervisor/manager

Working Safely is a condition of employment.  All employees must follow the safety policies 

Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values

Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs

Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.

Comply with guest privacy standards

Report to your supervisor or the MOD, immediately,allinjuries occurring while on duty, no matter how minor.  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)

Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager

Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance

Complete work in a timely manner and meet productivity standards/expectations

Keep work area clean, neat, and well organized

Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) 

Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)

Perform additional duties as assigned

Job Duties and Responsibilities:

Set up hot breakfast buffet and replenish area with food and beverage items

Set up tables and chairs for breakfast, keep lobby and kitchen areas clean, neat and organized, put plastic bags in waste receptacles, and wipe down tables and chairs

Ensure that the sufficient breakfast food and supply inventory is available for the breakfast

Ensure fresh coffee has been made and is available for guests; set up and maintain required beverages, condiments, cups and glassware

Maintain sanitation and safety standards

Welcome and engage guests in a professional manner with a smile, a warm greeting, and use their last name when known; observe and interact in a helpful manner, assess their needs

Serve food and beverages according to established guidelines; answer all questions posed about beverages and food on the buffet

Respond positively to guest inquires and requests and attempt to resolve complaints

Perform opening, closing  and side work duties

Provide assistance to other employees to ensure a smooth operation of the department and hotel

Develop a working knowledge of local attractions, business locations, and points of interestto provide accurate information to guests

Clean and break down breakfast area when breakfast ends

Use the rooms forecast for the next day’s inventory and bring supplies to the kitchen.  Alert Guest Service Manager when stock need to be reordered

Skills Required:

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:

Previous customer service experience preferred

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About this Employer

Hyatt Place Cleveland/Westlake/Crocker Park

2020 Crocker Road
Cleveland, OH 44145

(440) 871-3100

110 Room Hotel

www.hyatt.com

Our Hotel

Our Crocker Park hotel in Westlake boasts 110 stylish guest rooms and suites with modern guest amenities and tech-savvy conveniences, like an indoor pool, fitness center, and free Wi-Fi. We also offer 850 square feet of event space for gatherings of all kinds.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.

  • Indoor Pool
  • 24/7 Gym
  • 24-hour Business Center