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Email & eChannel Marketing Manager

Posted May 6, 2021

Gaylord Opryland Resort & Convention Center
Nashville, TN

About This Job


JOB SUMMARY Leads the planning, execution, and evaluation of all email campaigns for Gaylord Hotels brand marketing needs. Consults, advises, and educates on hotel driven business-to-consumer and business-to-business email campaigns and initiatives. Partners with multiple clients, including, VP’s of Marketing, copywriters, e-Commerce personnel, hotel marketing personnel, and external vendors to execute the necessary business and marketing strategies/ tactics.  


Education and Experience •    Undergraduate degree in marketing or related field; 3+ years experience in email marketing. •    Experience with HTML coding, CSS design, and using Email Service Providers (Eloqua, Exact Target, etc.).

Preferred •     Experience with Adobe PhotoShop, Adobe Illustrator, DreamWeaver and other comparable WYSIWYG tools that create HTML files, edit image files, produce creative assets and other steps necessary to produce emails.   •     Experience with audience segmentation, email list management, and can-spam best practices. •    Experience with A/B testing strategies and reporting on email performance. •    Working knowledge of tag management systems (Adobe Launch, Google Tag Manager, etc.).


Managing eMarketing Activities •    Leads the planning, building, execution, and evaluation of all email campaigns for Brand Marketing. •    Develops email marketing plans and strategies based upon customer analysis and customer segmentation in order to better target meeting planners and customers (discount marketing, product announcements, enewsletters, product announcements, etc).   •    Provides consulting, advice and education on business-to-consumer and business-to-business targeted emails strategies and helps provide insights in messaging/offer/content strategy that helps optimize the right message, to the rioght customer, at the right time.  •    Act as daily point person with multiple clients, email service provider and other direct marketing vendors to verify needs and goals are aligned for email and data analytics related to email (e.g., manage lists, list selection, and overall customer touch strategy.)  •    Reports on the efficacy of email campaigns to senior and hotel management on a monthly basis and provides recommendation on strategy.  •    Tests campaigns to increase email conversion, click-through rates, minimize unsubscribe rates and drive incremental revenue.  •    Collaborates with other important constituencies to better understand and further refine segmentation and targeting of email communications. •    Conducts regular overviews and consulting to educate multiple client base with special emphasis on hotel campaign planning and tracking. •    Creates innovative email automation programs and leverages the web for list acquisition efforts. •    Establishes benchmarks and trends for Email, set up tracking/conversion mechanisms, identify successful activities, and share knowledge throughout the organization.

Building Successful Relationships •    Works closely with the Gaylord Marketing Organization to verify the timeliness, quality and effectiveness of emails. •    Partners with multiple clients, including VP’s of Marketing, copywriters, e-Commerce personnel, hotel marketing personnel, and external vendors to execute the necessary business and marketing strategies/ tactics.   •    Performs other duties, as assigned.

MANAGEMENT COMPETENCIES  Leadership •    Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.    •    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. •    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. •    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •    Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. •    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. •    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships •    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.   •    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.  •    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability  •    Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.  •    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise •    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •    Business Acumen - Understands and utilizes business information to manage everyday operations. •    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o    Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. o    Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others. o    Marketing - The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability.  o    Internet/Intranet/Extranet Design - Knowledge of web and digital fundamentals, including web and digital design principles and approaches, the impact of various technical design choices, and their impact on the user experience. o    Program Coding - The ability to design and develop programs from functional and technical specifications using standard design techniques, programming languages, and tools (e.g., flow charting). o    Troubleshooting - Determining causes of complex mechanical or technological operating errors and implementing an appropriate resolution. o    Equipment Selection - Determining the kind of technology tools and equipment needed to do a job. o    Security - Knowledge of principles, tools, security, and procedures of security administration including levels of cryptography, encryption algorithms, allowable (legal) encryption tools, effective methods of network monitoring, policies regarding personally identifiable information (PII) and best practices required to maintain secure, reliable, and redundant systems. This includes the ability to construct and implement information security plans for developing systems, new products and new technologies. o    Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance. o    Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. o    Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. •    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Gaylord Opryland Resort & Convention Center

2800 Opryland Drive
Nashville, TN 37214


2,882 Room Hotel

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Nashville's premier hotel, the Gaylord Opryland Resort & Convention Center, offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover remodeled guest rooms and suites, a completely redesigned Cascades lobby featuring a VIP check-in area, and a 20,000 square foot spa and fitness center. Gaylord Opryland also provides business travelers and meeting attendees a central location, 600,000 square feet of flexible meeting, convention and pre-function space and 263,775 square feet of exhibition for dynamic meeting and convention experiences. Discover Gaylord Opryland and make memories.