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Guest Service Supervisor

Posted March 26, 2021

Graduate Minneapolis
Minneapolis, MN
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About This Job

Graduate Hotels®, is seeking a Guest Service Supervisorto join Graduate Minneapolisand its wonderful team of hospitality enthusiasts.    

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

JOB DUTIES AND RESPONSIBILITIES 

  • Monitors daily status of rooms, rates, discount rates and packages 

  • Maintains current list of available rooms for walk situations  

  • Coordinates blocking of rooms for groups 

  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 

  • Communicates hotel’s unique design elements for effective storytelling 

  • Reviews guest satisfaction results and property audits to identify areas of improvement 

  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue 

  • Solicits employee feedback and utilizes an “open door” policy  

  • Ensures staff communicates effectively with other hotel departments 

  • Maintains productive relationship with Valet Parking provider 

  • Ensures prompt and courteous service to guests 

  • Pre-registers guests according to standards 

  • Monitors/maintains employee schedule 

  • Monitors and ensures VIP arrivals are executed to highest standard 

  • Keeps track of rooms to ensure accurate status and readiness for check-in 

  • Interacts positively and professionally with guests to resolve issues 

  • Other duties as assigned.  

EDUCATION AND EXPERIENCE

  • Front Desk operations experience 

  • High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations  

  • Basic math skills  

  • Ability to communicate effectively verbally and in writing  

  • Ability to exceed expectations of guests and team members  

  • Excellent time management skills  

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

*Graduate Hotels is an Equal Opportunity Employer. 

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About this Employer

Graduate Minneapolis

615 Washington Ave SE
Minneapolis, MN 55414

(612) 379-8888

304 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Minneapolis is more than just a place to lay your head. While you’re with us, tee off in our Topgolf Swing Suite, grab a cocktail at The Beacon, our laid-back restaurant and bar, and get your heart rate up on one of the Peloton bikes in our first floor gym. We’re the perfect spot for Gophers – and their dogs! Pets stay free at Graduate Hotels.

Nestled in the heart of campus just a stone’s throw from Coffman Memorial Union and the Gophers’ stadium, we are home team central for golden get-togethers. Our lush lake house landscape is dotted in forest green, woodland toile, as well as Prince-ly details of custom paisley and a little red Corvette to bring you home. From meetings in town to campus meetups, the lobby is lounge-central for student hang time or some serious air hockey tournaments. Roving food carts serving local flavor (‘sota stuffed burritos, hand crafted hot cocoas and all-star spirits) drift amid the cozy communal tables, dramatic fireplace and woodsy backdrop.

From breakouts to breakfast, boardroom business or ballroom sized soirees, we can help plan your Minnesota meeting or Golden Gopher gathering for groups from 6 to 600. From customized wedding parties, creative catering and all the local charm and technology to make it memorable, we are here to help celebrate.