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Rooms Division Manager

Posted April 6, 2021

Sea Crest Beach Hotel
North Falmouth, MA
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About This Job

Overview

Opportunity:  Rooms Division Manager

Manage front office and housekeeping operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Sea Crest Beach Hotel

350 Quaker Rd
North Falmouth, MA 02556

(800) 225-3110


The Sea Crest Beach Hotel is a place that feels like different places at the same time. One for the laid-back guest. One for the adventurous. One for the family looking for fun and one for those who want to create a memorable wedding or meeting experience.

We offer hospitality, Cape Cod style, comfort, and great service. Here, every guest is treated like an old friend. As one, we sincerely want you to enjoy all that the Sea Crest Beach Hotel has to offer.