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Welcome Reception Representative

Posted September 22, 2021

AC Hotel Washington DC Convention Center
Washington, DC
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About This Job

Since our founding, we have gone beyond a conventional format to create experiences that strike the perfect balance of details our guests want and the services they need.  At AC Hotels, we overthink your stay, so you never have to. 

If you can live up to our Brand Promise we want to talk to you.  AC Hotels by Marriott is Harmonious, Discerning and Modern.  Do your research, apply and we'll call you for further steps.  

Salud!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

AC Hotel Washington DC Convention Center

601 K Street NW
Washington, DC 20001

(202) 921-6900

234 Room Hotel

www.marriott.com

Steps from the Walter E. Washington Convention Center

Stylish guest-rooms with sleek uncluttered surfaces, bath amenities by Greek apothecary Korres, and bedding with crisp white linens create a comfortable oasis for both business and leisure travelers. The AC Kitchen boasts european breakfast offerings like fresh baked croissants and carved to order prosciutto, savory egg tarts and fluffy cappuccinos. And evening beverage rituals feature our signature Gin Tonic among other cocktail curations paired with authentic Spanish tapas. Don't miss the rooftop lounge featuring live entertainment, inspired cocktails, and unique menu offerings while taking in sweeping views of downtown DC.