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Hotel Front Office Team Members

Posted May 10, 2021

Hilton Garden Inn Fort Worth/Fossil Creek
Fort Worth, TX
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About This Job

The Hilton Garden Inn Fossil Creek is seeking experienced hotel front office team members who is highly motivated and exudes passion for the hospitality industry.

COVID-19 Requirements:All employees are required to wear a mask while inside the hotel during working hours. 

Must be available 3P-11P and 7A-3P  if you are not available to work these shifts – please do not apply. Flexibility between shifts are required. 

Our front office team members will be responsible for assisting our guests efficiently, courteously, and professionally in all related functions of the hotel.

The Expectations: 

  • Provide the highest quality of service to the guest at all times, this includes internal and external guests.
  • Greet and register guests and provide room assignments accommodating special requests when requested.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner at all times.
  • Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
  • Keep housekeeping and our maintenance team informed of any special requests from our guests.
  • Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
  • Post room charges, food & beverage, and be able to compute & explain guest bills.
  • Keep the Front Desk are neat, clean, organized and free of safety hazards.
  • Be aware & knowledgeable of Brand Loyalty programs and their benefits.
  • Utilize proper phone etiquette at all times.
  • Other duties assigned by the supervisor to support the Hilton Garden Inn Brand Promise.

Requirements:

  • Flexible availability – able to work weekdays, weekends and holidays
  • Must be self-driven / motivated
  • Must be able to problem solve and make decisions during the absence of leadership
  • Previous Hilton front desk experience required
  • Must be able to stand for 8 hours or more during working hours.
  • Must be able to work independently with minimal supervision.
  • Must be able to effectively communicate with the public and other team members within a timely manner.
  • Excellent guest/customer Service Skills: Must go above and beyond for internal and external guests.
  • Must be proficient with computers.
  • Must have excellent organizational skills.

Our front office team members are the face of our hotel and we are looking for the best of the best! Please note that we are not looking to hire manikins for our front desk, we are looking for professional team players!

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

This position is at a location where Hilton is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

compensation: $11.00 - $14.00

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About this Employer

Hilton Garden Inn Fort Worth/Fossil Creek

4400 North Freeway
Fort Worth, TX 76137

(817) 222-0222

Our Hotel

Welcome to Hilton Garden Inn Ft Worth/Fossil Creek. This conveniently located north Fort Worth hotel is situated in Mercantile Business Park close to several corporations, and is easily accessible to I-35W, Loop 820, Highway 121 and I-30. At 18 miles from Dallas/Fort Worth International Airport (DFW) and just six miles from downtown Fort Worth, our hotel near Fossil Creek is the ideal choice for business and leisure visitors.

Enjoy a range of great amenities at this north Fort Worth, Texas hotel. Business services such as 1,100 sq. ft. of meeting space, complimentary WiFi access, and a 24-hour Business Center mean you’ll stay connected and productive while on the road. The heated indoor or outdoor pools and whirlpool will help you unwind in the Texas sun. Relax in spacious guest rooms and suites with the latest technology and conveniences.

  • Cooked-to-order breakfast, dinner and evening room service (charges apply)
  • Complimentary WiFi access throughout the hotel
  • Conveniently located in Mercantile Business Park, 6 miles from downtown Fort Worth, Texas
  • Easy access to I-35W, Loop 820, Highway 121, and I-30, and 18 miles from DFW Airport
  • 1,100 sq. ft. of meeting and banquet space with boardroom
  • Indoor and outdoor pool with a whirlpool