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Event Operations Manager

Posted May 6, 2021

Cleveland Marriott Downtown at Key Center
Cleveland, OH
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About This Job

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Schedules Event Services staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Verifies employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Cleveland Marriott Downtown at Key Center

127 Public Sq.
Cleveland, OH 44114

1-216-696-9200

400 Room Hotel

careers.marriott.com

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Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat ranked #2 hotel in Cleveland and a top 25 US hotel by Trip Advisor. Offering stunning views of Lake Erie and the city skyline, this 25-story Cleveland hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel in Cleveland, Ohio, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within this Cleveland, Ohio hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown, a Cleveland luxury hotel.