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Guest Experience Expert

Posted May 6, 2021

The Sanya EDITION
Sanya, Hainan, China
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Sanya EDITION

No.100 North Haitang Road
Sanya, Hainan 572013
China

+86 898 88359999

512 Room Hotel

www.ritzcarlton.com

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WHERE NATURE PROVIDES AND INSPIRES

Inspired by the sea, The Sanyan EDITION on Hainan Island in southern China is an exceptional getaway designed for relaxation and rejuvenation.

The Sanya EDITION is internationally acclaimed hotelier, Ian Schrager’s newest resort experience for the new generation of luxury travelers. Water, a source of both vitality and serenity, defines the lush 50-acre EDITION property, which features a spectacular private ocean.