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Guest Service Representative

Posted May 6, 2021

Sheraton Kona Resort & Spa at Keauhou Bay
Kailua-Kona, HI
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About This Job

Job Summary

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What you’ll do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Kona Resort & Spa at Keauhou Bay

78-128 Ehukai Street
Kailua-Kona, HI 96740

(808) 930-4900

521 Room Hotel

www.starwoodhotels.com

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Along Hawaii Island's sun-kissed leeward coast, Sheraton Kona Resort & Spa overlooks the Pacific from a dramatic lava cliff shoreline. Centrally located with easy access to the Big Island's greatest adventures, the revitalized Sheraton Kona is ideally located for family vacations or dreamy Hawaiian honeymoons. With Hawaii Volcanoes National Park a drivable distance away (click here for daily eruption updates) and diverse landscapes at every turn, this Kona Coast is where you belong. Learn about all there is to explore on this amazing island from helpful Vacation Services Coordinators in The Flying Fish. Enjoy the fun of our massive fantasy pool, slide, and waterfalls and indulge in luxurious oceanside spa treatments.

Start the day with a cup of Kona coffee, refresh with a tropical smoothie at Holua and enjoy dinner and oceanfront sunset at Rays on the Bay, the only restaurant in the world with viewing of manta rays in their natural habitat. Our Web Calendar provides more information about what is happening during your stay with us.

Come to the heart of Hawaii. Be inspired. Be adventurous. Be Kona.

Culture

Sheraton Kona Resort & Spa at Keauhou Bay honors the culture, history, and people of Hawaii. By sharing stories of the land through personal connections, art, and cuisine guests are left with a profound sense of place that lasts a lifetime. This is "makana," our gift to you.

Historical Keauhou By Land & Sea 
Embrace the land and honor historic sites on property then set sail aboard a Hawaiian sailing canoe. 

Kini Kini Hawaiian Sailing Canoe - An Exclusive Sheraton Kona Experience
Learn the myths, legends, and facts of Hawaii's Kings, Queens and gods as the Kini Kini Hawaiian Sailing Canoe plies the waters of Keauhou Bay

Journey around Hawaii Island Orientation  (complimentary)
Get an overview of the island and the best things to do and see while you are here. Meet our Vacation Services Coordinators for this daily orientation at 8:30am in The Flying Fish so that you may enjoy every moment of your island visit.

Lei Making, Ukulele and Hula Lessons (complimentary)
There is nothing quite like hands-on learning - and what you learn you remember. So don't be shy! Join us each Monday, Wednesday and Friday near The Flying Fish for Lei Making at 10:30am, Ukulele lessons at 11:30am, Hula lessons at 11:30am and then everyone joins together for an impromptu performance at noon. Now this is FUN!

Other cultural experiences include lauhala bracelet weaving (Thursdays 2-3:30pm $20), Haleo Luau, the Voice of Life Luau dinner and show (Monday evenings), Imu underground oven preparation (8am) and uncovering (4pm) each Thursday and complimentary manta talks Monday through Saturday at 7pm at Paakai Point.

Read about the Polynesian Voyaging Society's Hokulea and its visit to Keauhou Bay.