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Front Desk Agent

Posted April 28, 2021

Toll House Hotel
Los Gatos, CA
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About This Job

Looking for Full-Time Front Desk Agent at Toll House Hotel!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • 401(k)
  • Vacation and Sick Time
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Toll House Hotel

140 South Santa Cruz Avenue
Los Gatos, CA 95030

(408) 395-7070

115 Room Hotel

www.tollhousehotel.com

Our Hotel

At the base of the Santa Cruz Mountains in Los Gatos, California, Toll House Hotel invites revelry at every turn, blending the intimate charm of a small town with the natural beauty and modern style that defines the Silicon Valley.

Toll House is the seamless blend of an intimate small-town hotel and the modern character that embodies the Silicon Valley. At the heart of beautiful Los Gatos California, at the base of the serene Santa Cruz Mountains, this charming hotel perfectly captures the ambiance of the historic South Bay town.